FAQ
Q: When will my order be shipped?
A: Once your payment has been verified, we will process and ship your order within 24-48 hours. Please note that this timeframe does not include weekends or holidays.
Q: I need to make changes to my order. How can I do that?
A: If you need to make any changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, please note that once your order has been processed by our warehouse, we may be unable to make any changes.
Q: How can I track the status of my order? Has it been shipped?
A: Once your order has been shipped, you will receive an email notification containing your tracking number. This tracking number can be used to track the status and location of your package. You can also log in to your account on our website to view the status of your order.
Q: Do you offer international shipping?
A: Yes, we provide global shipping services to customers around the world. Wherever you are, we will strive to deliver your order to your desired location.
Q: Will my personal information be kept confidential?
A: Absolutely! Safeguarding your personal information is of utmost importance to us. We adhere to strict privacy and data protection policies to ensure the confidentiality and security of your information.
Q: What should I do if my order is being shipped to the wrong address?
A: If your order has already been dispatched and is en route to the wrong address, we regret to inform you that we are unable to change the shipping address. Please double-check your shipping details before placing your order to ensure accurate delivery.
Q: Can I cancel my order?
A: Please note that once an order is placed, we strive to process and ship it as quickly as possible. Depending on the status of your order, cancellation may not be possible. Please contact our customer service team immediately if you wish to cancel your order, and we will do our best to assist you.
Q: Is it possible to exchange items in my order?
A: Currently, we do not have an exchange service available. However, if you are unsatisfied with an item, please reach out to our customer service team, and we will guide you through the return process.